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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Lee Ann LaCesa

March 9, 2023

5  out of  5 rating by Lee Ann LaCesa
"We have used Caroline Tuck State Farm office for our Commerical Auto policy for many, many years. The customer service amazing! Kim has always gone, above and beyond, in assisting and ensuring our customer requirements, requests and renewal certificates are expedited quickly, efficiently and professionally."

Lisa Hamilton

March 7, 2023

5  out of  5 rating by Lisa Hamilton
"Having both home and auto insured through State Farm certainly pays off! Kim was very helpful and responsive during my auto’s switchover. Couldn’t have been a better experience!"

D. Gray

March 6, 2023

5  out of  5 rating by D. Gray
"Dena was personable and informative. She answered all of my questions and helped to ensure my policy was tailored to fit my needs. Ultimately, Dena made feel comfortable to switch my coverage from my prior insurer to State Farm. Looking forward to a long lasting relationship. Thanks for your time and assistance Dena!"

Ben Goza

February 27, 2023

5  out of  5 rating by Ben Goza
"Don't hang up! My auto insurance rate recently went up and it's been pretty painful to pay every month. I figured "desperate times call for desperate measures" so when I got a voice mail from Dena about possibly being able to lower my rate I figured I didn't have anything to lose. When she gave me my new quote my jaw hit the floor. I bugged her with a lot of questions because it seemed too good to be true, and I was looking for the catch. But it is true! I'm saving a ton of money now and the wife and I are very happy and more comfortable. Thank you so much Dena and Caroline!"

Yashmin Blazzio

February 27, 2023

5  out of  5 rating by Yashmin Blazzio
"I’ve had mainly Carmen help me out with our insurances. She has been nothing but amazing in helping us get the best possible deal for our situation, always with extreme kindness and patience. My experience with this State Farm agency has been great!"

Mark Steezy

February 24, 2023

5  out of  5 rating by Mark Steezy
"Shoutout to Kim and Carmen! I gave them a call and explained a rental issue I was having, they listened diligently and were very compassionate with my situation. They asked if they could make a few calls to remedy the issue. Within 10 minutes they called me back and completely resolved my issue, actually even better than I had anticipated. I'm very happy with how fast and how thorough these ladies were at solving my problem and have nothing but good things to say about Statefarm due to their great work. Keep up the great job guys!! 10/10 customer service!"

April Hamilton

February 14, 2023

5  out of  5 rating by April Hamilton
"The service was excellent! Kim kept me updated throughout the process of switching over to State Farm. She is extremely knowledgeable and answered all of my questions and offered solutions to a specific situation. I am very happy that I switched. It’s a win-win for me in saving money and getting great customer service!"
Profile photo of Melissa Hutchinson

Melissa Hutchinson

February 10, 2023

5  out of  5 rating by Melissa Hutchinson
"My husband has been with Caroline since he was 16. For 34 years they have been absolutely incredible! From calling us for updates on our policy to answering any questions we have, they are always knowledgeable and helpful. All of her staff are amazing, but Kim has always gone out of her way to not only help us regarding our policy, but to give encouragement and get to know us personally. I cannot tell you how much our family appreciates them!"

Kim Gruber

February 8, 2023

5  out of  5 rating by Kim Gruber
"Excellent service 👍🏽😊!! Appreciate the special care of us!"

Bridgett Jones

February 1, 2023

5  out of  5 rating by Bridgett Jones
"Everything has been great! Dena Greiner and the team have been an amazing bunch."

Dolores Wheelis

December 15, 2022

5  out of  5 rating by Dolores Wheelis
"The people in the office are always friendly and helpful. Lucia discussed my home and auto policies with me. She also informed me of a new life insurance for older adults."

Michelle Guillen

December 12, 2022

5  out of  5 rating by Michelle Guillen
"I got excellent service from Dena at State Farm. The Best service from an insurance company I have ever experience. I will be recommending her to my family and friends."

rene garza

December 8, 2022

5  out of  5 rating by rene garza
"Always great service ! Lucia very professional and helpful every time I needed to add a car to my policy to adding renters insurance. Totally would recommend."

Cristina Gonzalez Martin

December 6, 2022

5  out of  5 rating by Cristina Gonzalez Martin
"Great service, reliable, honest, great personnel, Lucia always trying to save customer money! They're there when I need them the most."

Amy Redus

November 18, 2022

5  out of  5 rating by Amy Redus
"Is it crazy to say you feel like your insurance office is your family? Kim and Dena are always friendly and go above and beyond to quickly help me out when I call or email. Especially in a pinch, when I need something quick! Give them a call!"

Courtney Pereira

November 10, 2022

5  out of  5 rating by Courtney Pereira
"I am truly so appreciative of the State Farm team and their attentiveness. I had to make some changes to my policy and despite the delay of the change, Dena, Caroline and their team have been on top of the issue and have reached out to me to inform me that things are still in process and for me not to worry. I feel like those responses and follow up conversations speaks absolute volumes to me and I am so happy with their customer service. I have never experienced that with another insurance carrier before. Please see contact these women for they know what they are doing! Thank you so much again for all you do!"

Martha Bermea Martinez

October 27, 2022

5  out of  5 rating by Martha Bermea Martinez
"the staff @ Caroline Tuck, StateFarm always has the best customer service, when i ask for KIM , She is always so helpful and always returns my calls , the claims dept is also very helpful when i needed to file a claim, everyone is always so professional and helpful"

Mike Lamar

October 23, 2022

5  out of  5 rating by Mike Lamar
"It seems strange to say we love our insurance agency, but there is no other way to put it. Dena Greiner has always served us, and we have never had a better experience. She answers the phone and knows who we are. She is pleasant, fast and efficient. We have moved all of our coverage to the Caroline Tuck agency, and Dena is the reason. We recommend them highly."

Nancy Keaster

October 21, 2022

5  out of  5 rating by Nancy Keaster
"I made a mistake in my check for FEMA. Concerned that I had accidentally reduced my FEMA coverage, I asked for assistance from Dena. She was very helpful, fast and efficient in finding me the right person to speak with to have my error corrected. What I thought would be a nightmare turned out to be fixed…that day. Thank you Dena!"

BeeDee Price

October 18, 2022

5  out of  5 rating by BeeDee Price
"Caroline Tuck and her staff are great to work with, very responsive and helpful, and they always strive to get the coverage we need at the best price. I highly recommend them."


October 7, 2022

5  out of  5 rating by jimtexas68
"Good rates and great personal service. Would recommend highly."

Marissa B

October 5, 2022

5  out of  5 rating by Marissa B
"Carmen Diaz was phenomenal in her assistance with me and my conquest for a great insurance policy/quote. Thank you very much !"

Amber Barnwell

September 23, 2022

5  out of  5 rating by Amber Barnwell
"This is a great office to work with. So friendly and always willing to help with the smallest of questions. I couldn’t not have asked for better insurance agents."

Sarah Caraway

September 22, 2022

5  out of  5 rating by Sarah Caraway
"Kim was great to work! Switched car insurance from another State Farm agent and home insurance from another provider. So happy we switched to Caroline Tuck’s office and managed to save a sizable amount from small policy changes. It was a very easy process."

Nicole Mooney

September 8, 2022

5  out of  5 rating by Nicole Mooney
"Dena with Caroline Tuck State Farm was extremely helpful and knowledgeable in helping me with my rate quotes. I would highly recommend this agent and her team."